| |
Installation of touch screen
kiosks for on line access to customer related information
|
|
Effective redressal of consumer grievances
through Appellate Authority
|
|
Formation of Consultative Committee to
channelize and consolidate opinions of diverse expert groups
for improvement of customer services
|
|
IT enabled customer care centres
|
|
Open House meeting for customers
|
|
Launched a Web site to provide information
to customer
|
|
Simplified applications processing system
|
|
New method of bill payments i.e. e-payment,
PDC, Drop boxes and
Mobile Van
|
|
Open house forum for redressal of consumer
grievances
|
|
Third party meter testing facility for
consumer meters
|
|
Meter Accuracy check drive for consumer
satisfaction
|
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