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Customers>
Surat> Call Center |
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Dial 155333 for all your queries
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No need to stand in queues |
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No need to move from desk to desk |
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Save your visit to our offices |
Just dial 155333 for all your queries and guidance
Experience the personalized touch with
No "Busy" or No "No Reply" tone
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Torrent Power has a state of the art in-house call center
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The objective of the call center is to meet increasing customer expectations, by listening patiently, carefully and responding & correctly to their queries; also, register a complaint if required.
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The call center is the central telecommunication link with the customer, it’s a quick way to gain information from anywhere across the city. It operates 24 hours X 7 days a week.
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With an easy reach to our Torrent Power representative customers can experience our courteous human touch to their problems.
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The customer service representatives at the call center are equipped with online information such as up-to-date status of the complaints, customer account, information on Tariff, power outage, Shut Down etc |
We have a very focused list of service offerings, which includes:
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Registering all type of complaints through phone such as |
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o No power complaints
o Meter related complaints
o Billing complaints
o Any other complaints |
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Providing Miscellaneous information such as |
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o Details about your bill
o Details about your account
o Payment options and timing
o Office timings
o Mobile Van Stops
o Procedure for
o New connection
o Shifting of your existing service location
o Extension or Reduction of your service load
o Name Change Procedure
o Safety tips
o Miscellaneous charges made
o Energy conservation tips
o Any other newly introduced customer service offering |
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Provide feedback and guidance to the customer |
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Register theft information |
Help us serve you better:
Please provide us the following details when you contact us at 155333 for prompt service
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