| For redressing consumer complaints, the Company has made several arrangements, wherein any type of complaint can be redressed within the time limits stipulated in the ‘Standard of Performance’ Regulations framed by Gujarat Electricity Regulatory Commission(GERC).
Any consumer, who is dissatisfied by the complaint redressed, can approach the two level Internal Redressal Committee formed by the Company at following place and time.
Location
Coordinator
Redressal Committee, Torrent Power Limited,
Torrent House, First Floor,
Station Road, Surat – 395003
Ph No: 2413014 – 19 Ext : 4017
E mail: redressalcommitteesurat@torrentpower.com
Company Designated Officers will meet at below mention schedule for complaint redressal
Sr. No.
|
Designation
|
Time/Date |
1 |
AGM (HVC) |
Manager (Meter Recovery Cell) |
Manager (Accounts) |
10th & 20th of every month between 3 pm to 5 pm |
2 |
GM (Finance) |
GM
(Technical) |
AGM
(Application Processing) |
The consumer is however still not satisfied by the decision of the above Committee; they can approach the Redressal Forum at following address. Redressal Forum is an independent entity established as per the guidelines given by GERC, where all complaints will be looked into impartially.
Location
Convenor
Redressal Forum, Torrent Power Limited,
Torrent House, Third Floor,
Station Road, Surat – 395003
Ph No: 2413014 – 19 Ext: 5026
E mail: redressalforumsurat@torrentpower.com
The consumer is even then not satisfied by the verdict of the Redressal Forum; they can approach the Ombudsman (Vidyut Lokpal) within 30 days from the date of the Order of the Redressal Forum or can approach even before the Order is passed as per the Notification No. 4 of 2004 – Clause 7(K) of GERC
Office of the Ombudsman
Block Number 3
Polytechnic Compound
Aambawadi
Ahmedabad – 380015
Ph No: 079 – 26302689
E mail: ombudsman@gercin.org
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