Managing Your Connection
Managing your power connection has never been so easy. Be it applying for a new connection, requesting for additional load or shifting the meter location, all this and more can now be done by following few simple steps.
Read on to know more…

Applying for a new connection

Changing sanctioned load /capacity

Shifting meter location

Changing user name

Documents and charge

Applying for a New Connection

In most cases, the builder / contractor arranges for the necessary electricity connection for the residential and/or commercial premises. However if a customer wants to apply directly for a new connection, following simple procedure needs to be followed:

Step 1
What you need to do…
Collect the appropriate Requisition Form (RF) from the respective Torrent Power Zonal Office or download it from our website www.torrentpower.com.

Fill in the required details; attach proof of ownership / occupancy

Pay applicable charges and collect payment receipt. Please quote the acknowledgement number in all your future communication with us for prompt response.

What the Company does…
Upon receipt of an application

Torrent Power engineers visit the site where the new connection is required to verify the feasibility of providing the connection

Identify the location where the meter can be installed

Provide the power connection upto the meter point.

Step 2
What you need to do…
Submit the Installation Test Report (TR) certified by a Government approved electrical contractor.

Collect the Connection Time Token mentioning the time for the meter connection.

What the Company does…
Upon receipt of the TR, the Torrent Power engineers visit the site to inspect the wiring system

Install the meter

Customers are requested to note the following:

All documents and payments are to be submitted at the respective Torrent Power Zonal Office only

Please insist on a receipt for all monetary transactions

Please keep your contractor on site and the test report ready when the Torrent Power representative visits the site. This will enable faster service

For more details and terms and conditions please ask for the detailed Information Guide regarding fixed service line charges available at all Zonal offices or download here.

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Changing sanctioned load capacity
The load sanctioned to an applicant is based on their requirement at the time of application. However if, at a later stage, a customer wishes to increase or decrease his sanctioned load, all he needs to do is follow the following simple procedure.

Step 1
What you need to do…
Collect the appropriate Requisition Form (RF) from your nearest Torrent Power Zonal Office or download it from our website www.torrentpower.com.

Fill in the required details; attach proof of ownership / occupancy

Pay applicable charges and collect payment receipt. Please quote the acknowledgement number in all your future communication with us for prompt response.

What you need to do…
Upon receipt of a request for change in the sanctioned load, the Torrent Power technical team visits the location to assess the feasibility of sanctioning the requested load.

Based on the feasibility, connection is provided upto the meter point as per the new load sanctioned.

Step 2
What you need to do…
Submit the Installation Test Report (TR) certified by a Government approved electrical contractor.

Collect the Connection Time Token mentioning the time for the meter connection.

What the Company does…

Upon receipt of the TR, the Torrent Power engineers visit the site to inspect the wiring system

Install the meter as per the new load sanctioned.

Customers are requested to note the following:
All documents and payments are to be submitted at the respective Torrent Power Zonal Office only

Please insist on a receipt for all monetary transactions

Please keep your contractor on site and the test report ready when the Torrent Power representative visits the site. This will enable faster service

For more details and terms and conditions please ask for the detailed Information Guide regarding fixed service line charges available at all Zonal offices or download here.

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Shifting Meter Location
The meter should be located in a clean, dry and airy place. The fuse box and the main switches should be easily accessible to the Torrent Power representatives so that they can take the meter reading and conduct repairs and maintenance without causing inconvenience to the customer. If you feel that your meter is not located at an appropriate location and is causing you inconvenience, follow these simple procedure and get it shifted NOW!

Step 1
What you need to do…
Collect the appropriate Requisition Form (RF) from your nearest Torrent Power Zonal Office or download it from our website www.torrentpower.com.

Fill in the required details; attach proof of ownership / occupancy

Pay applicable charges and collect payment receipt. Please quote the acknowledgement number in all your future communication with us for prompt response.

What we will do…
Upon receipt of a request for change in the meter location, the Torrent Power technical team visits the location to assess the feasibility of installing the meter at the new location.

If found feasible, connection is provided upto the new meter location and the old meter location is disconnected.

Step 2
What you need to do…
Submit the Installation Test Report (TR) certified by a Government approved electrical contractor.

What we will do…
Upon receipt of the TR, power supply is connected at the new location on the same day.

Customers are requested to note the following:
All documents and payments are to be submitted at the respective Torrent Power Zonal Office only

Please insist on a receipt for all monetary transactions

Please keep your contractor on site and the test report ready when the Torrent Power representative visits the site. This will enable faster service

For more details and terms and conditions please ask for the detailed Information Guide regarding fixed service line charges available at all Zonal offices or download here.

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Changing User Name
Just like the other utility services like telephone and gas connection, it is also important that the power connection is also in your name. It helps avoid inconvenience while registering complaints or requesting for other services.

Step 1
What you need to do…
Collect the appropriate Requisition Form (RF) from your nearest Torrent Power Zonal Office or download it from our website www.torrentpower.com.

Fill in the required details; attach proof of ownership / occupancy

Pay applicable charges and collect payment receipt. Please quote the acknowledgement number in all your future communication with us for prompt response.

Customers are requested to note the following:
All documents and payments are to be submitted at the respective Torrent Power Zonal Office only

Please insist on a receipt for all monetary transactions

For more details and terms and conditions please ask for the detailed Information Guide regarding fixed service line charges available at all Zonal offices or download here.

TOP

Documents and Charges
Proof of ownership or occupancy is required at the time of making an application. Please submit ANY ONE of the documents shown below.

Documents for Ownership
1. Current year’s tax bill of AMC / AUDA / Gram Panchayat / Nagar Palika
/ Cantonment Board.

2. Allotment of certificate of copy of resolution on letterhead of non-trading corporation.

3. Registered sale deed / conveyance deed / index copy

4. Allotment certificate or copy of resolution on letterhead of registered co-operative society.

5. Current year’s 7/12 extract.

6. Sale agreement along with current year’s 7/12 extract.

7. Current year’s city survey copy.

8. GIDC allotment letter.

9. SANAD copy and NOC of GUDA (for Gandhinagar applicants)

Documents for Occupancy / Tenant
1. Rent agreement.

2. Lease agreement.

3. Rent receipt alongwith Current year’s tax bill of AMC / AUDA / Gram Panchayat / Nagar Palika / Cantonment Board.

4. Landlord’s permission along with rent-receipt.

Documents in Special Cases
1. Construction - Permission for construction (raja chitthi) along with approved plan.

2. Industrial purpose - NOC from Gujarat Air and Water Pollution Control Board where applicable.

3. Companies - Copy of memorandum of articles of association, list of directors along with residential address and telephone number.

4. Partnership Firm - Copy of partnership deed.

5. Proprietory Firm - Copy of registration of firm.

6. Societies - Copy of development agreement.

Registration Charges
When you apply for a connection, registration charges, fixed service line charges, security deposit and miscellaneous charges are payable. This easy reference list will help you know the total amount payable for your connection.

New Connection / Extension / Reduction / Shifting
i Single phase (residential) Rs.40.00

ii Three phase (residential) Rs.100.00

iii Single phase / Three phase (commercial) Rs.100.00

iv Three phase (LT agricultural) Rs.200.00

v All other LT connections Rs.100.00

Name change / Transfer of agreement
i Single phase (residential) Rs.20.00

ii Single phase (commercial) Rs.100.00

iii Three phase (residential) Rs.100.00

iv Three phase (commercial) Rs.100.00

v Three phase (LT agricultural) Rs.300.00

vi Three Phase (LT industrial & others) Rs.400.00

Service Line Charges
New Connection / Extension / Reduction / Shifting
Load in kW (aggregate)

i Not exceeding 2kW Rs.3500.00

ii Exceeding 2 kW but not exceeding 6 kW Rs.5000.00

iii Exceeding 6 kW but not exceeding 12 kW Rs.8500.00

iv Exceeding 12 kW but not exceeding 20 kW Rs.14500.00

v Exceeding 20 kW but not exceeding 40 kW Rs.20000.00

vi Exceeding 40 kW but not exceeding 60 kW Rs.30000.00

vii Exceeding 60 kW but not exceeding 80 kW Rs.60000.00

viii Exceeding 80 kW but not exceeding 100 kW Rs.90000.00

Security Deposit
New Connection / Extension / Reduction
Lighting (residential)
i Upto 1 kW Rs.200.00

ii Each subsequent 0.5 kW or part thereof Rs.100.00

Lighting (other than residential)
i Upto 1 kW Rs.500.00

ii Each subsequent 0.5 kW or part thereof Rs.250.00

Motive power
i Per 0.5 BHP load or part thereof Rs.250.00