DIAL 22551912 or 155333 FOR ALL YOUR QUERIES
| |
No need to stand
in queues |
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No need to move from desk
to desk |
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Save your visit to our offices |
Just dial 22551912 or 155333 for all your queries and guidance
Experience
the personalized touch with No "Busy" or No "No
Reply" tone
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Torrent Power
has a 24x7 state of the art in-house call center
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The objective of the call
center is to meet the increasing customer’s expectations,
by listening patiently and carefully and responding promptly
& correctly to their queries or by registering a complaint.
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The call center is the central
telecommunication link with the customer, it’s a quick
way to gain information from anywhere across the city. It
operates 24 hours X 7 days a week.
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With an easy reach to our
Torrent Power representative customers can experience
our courteous human touch to their problems.
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The customer service representatives
at the call center are equipped with online information
such as up-to-date status of the complaints, customer account, Information
on Tariff, power outage, Shut Down etc |
We have a very focused list of service offerings,
which includes:
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Registering
all type of complaint through phone such as
o
No Power Complaints
o
Meter related Complaints
o
Billing Complaints
o Any
other complaints
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Providing Miscellaneous
information such as
o
Details about your bill
o
Details about your account
o
Payment options and timing
o
Office timings
o Mobile
Van Stops
o Procedure
for
o
New connection
o
Shifting of your existing service location
o
Extension or Reduction of your service load
o
Name Change Procedure
o
Safety tips
o Miscellaneous
charges made
o Energy
conservation tips
o Any
other newly introduced customer service offering
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Provide
feedback and guidance to the customer |
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Register theft information |
Help us serve you better:
Please provide us the following details when you contact
us at 22551912 or 155333 for prompt service
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Service number |
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Your Name |
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Phone number |
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Detailed site address (
for locating your premises easily) |
Our success rate:
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99% of the customers
get system response with less than 3 rings |
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Response from service representative
within 6 rings |
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