“DIAL 22551912 or 155333 FOR ALL YOUR QUERIES”
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No need to stand
in queues |
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No need to move from desk to
desk |
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Save your visit to our offices |
Just dial 22551912 or 155333 for all your queries and guidance
Experience the personalized touch with No "Busy"
or No "No Reply" tone
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Torrent Power has a state of the art in-house call center which was established
in the year 2002.
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The objective of the call center
is to meet the increasing customer’s expectations, by
listening patiently and carefully and responding promptly &
correctly to their queries or by registering a complaint.
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The call center is the central
telecommunication link with the customer, it’s a quick
way to gain information from anywhere across the city. It operates
24 hours X 7 days a week.
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With an easy reach to our Torrent
Power representative customers can experience our courteous
human touch to their problems.
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The customer service representatives
at the call center are equipped with online information such
as up-to-date status of the complaints, Information on Tariff,
power outage, Shut Down etc |
We have a very focused list of service offerings, which includes:
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Registering all
type of complaint through phone such as
o
No Power Complaints
o Meter
related Complaints
o Billing
Complaints
o Any other complaints
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Providing Miscellaneous information
such as
o Details about your
bill
o Details about your
account
o Payment options
and timing
o Office timings
o Mobile Van Stops
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Procedure for
o
New connection
o
Shifting of your existing service location
o
Extension or Reduction of your service load
o
Name Change Procedure
o Safety
tips
o Miscellaneous charges
made
o Energy conservation
tips
o Any other newly introduced
customer service offering
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Provide feedback
and guidance to the customer |
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Register theft information |
Help us serve you better:
Please provide us the following details when you contact
us at “22551912 or 155333” for prompt service
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Service number |
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Your Name |
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Phone number |
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Detailed site address ( for
locating your premises easily) |
Our success rate:
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99% of the customers
get system response with less than 3 rings |
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Response from service representative
within 6 rings |
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office
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